Customer Testimonials
knobi was awesome! Process was seamless and she was very attentive answering all my questions and concerns. Would purchase from her again.
Knobl was nice she took care off me very satisfied m. Aaron way great in finance as well explain all documents. Great experience
I came here without doubt, but nobody has helped me and my family get into a nice newer car and dependable. We do not have to worry about so on behalf of my family we want to thank no Nobi and North Coast Mitsubishi auto Mall for their service.
Once you buy the car all of your customer service and nice guy tactics go out the window. There is no more assisting with a temp tag even if your state is moving slow. We purchased a $30,000 car and you all did not want to assist with something so minor. The attitude that was given is it’s not their fault is my states fault. I purchased the car from you all!
I would give zero stars if i could! They are scam artists. I was working with Emily to purchase a vehicle (out of state). She told me I had to do Lemon Squad for out of state purchases and assured me over and over that the vehicle would be held for me because I ordered the Lemon Squad. I was ready to buy without it. I even asked her if I could put a deposit to make sure the vehicle was held. She told me it was not necessary and assured me again that the vehicle was mine. I submitted ... Read More DealerRater - Mar 17, 2025
This dealership lacks trustworthiness. They engaged in deception throughout the entire process. Roslyn informed me that a credit check would only result in a soft inquiry. Mark attempted to proceed with a purchase despite lacking the necessary documentation, yet he persisted in attempting to earn commission. I will never patronize their establishment again. They are dishonest and prioritize profit over customer satisfaction. My experience with them has been nothing short of chaotic and disastrous. I am deeply disappointed in their actions. My credit took seven inquiries to be approved, but I was unable to utilize the approval due to the ... Read More DealerRater - Mar 15, 2025
I recently got a car from North Coast Mitsubishi and the buying process was great. But the service department sucks. Took my car in for a routine oil change and they messed up my front bumper. Showed me and said they would fix it, but never told their managers what was going on. The only reason the managers knew was because I told my finance company about it. When I went in to see if they got the bumper they never even ordered it, the service side that is. Finally 2 weeks later I call them and the bumper came in, ... Read More DealerRater - Mar 13, 2025
Just wanted to say thank you for all the help in getting me into my new vehicle. Chandler was such a big help on everything during this experience. Also the rest of the staff were very helpful with the whole process.
If I could rate Riley negative stars I definitely would! We made arrangements to meet with him to look at a car knowing we were 45 mins away, i got there 30 mins after they opened and they had already SOLD the car that morning even though we had been communicating the whole drive there!
I recently purchased a vehicle at North Coast Mitsubishi in Akron. The vehicle did not have an owner’s manual, so I had to call the office to explain my need for the manual. I talked to Brian, one of the customer service sales reps. He listened attentively to my complaint and anxieties I about the owner’s manual, talked to his supervisor and found a way to help me. In less than an hour I had my manual in hand. Brian was excellent!!! The amazing thing is he was willing to help me, and he was not even the ... Read More DealerRater - Feb 25, 2025
I recently purchased a car from North Coast Mitsubishi Akron, and I had a fantastic experience, thanks in large part to Trey Shaw. From start to finish, Trey was friendly, approachable, and genuinely helpful. He took the time to understand exactly what I was looking for, answered all my questions with patience, and made sure I was comfortable every step of the way. His professionalism and positive attitude really stood out—he’s truly a class act. I felt no pressure throughout the process, which made the entire experience smooth and enjoyable. Highly recommend both Trey and North Coast Mitsubishi ... Read More DealerRater - Jan 27, 2025
Tawny was the greatest. She kept in touch and went over and above in her help to me. I'm loving the Toyota she helped me buy. Would definitely use her help again! Thanks again, Tawny!
If I could give zero stars I would. This is the worst dealership I have ever dealt with. Do not do business with them you will regret it just as I am. I came to this dealership because their prices were lower than others around. Come to find out it is because they purchase vehicles that have been in accidents. The car I purchased started to make a noise in the front end. I contacted them and brought my car in 2 weeks after i purchased it. (I noticed the noise before then but life happened and it took me a ... Read More DealerRater - Nov 6, 2024
I’ve been dealing with this company for a couple weeks now. They use the “bait and switch” tactic to get you there, then say the car just sold. Apparently they all “just sold”. I told them several times my maximum amount and they continue to spam my inboxes with vehicles out of my price range. I wouldn’t buy a $5 car from these people. Learn to tell the truth, maybe honesty will get you father than the lies you spew to your customers. Do your research people, I wish I would’ve before ever dealing with Northcoast!
Tawny was amazing to work with to get me into the vehicle I wanted. This dealership was wonderful from start to finish! We will definitely be back.
I have been trying to get a Carfax report for a particular vehicle located at this dealer. I have received emails from 4 different people wanting to know if I want to take this vehicles for a test drive. "I JUST WANT A CARFAX REORT". Should not take 4 different people to provide this document. Going to buy my vehicle elsewhere. Willing to pay more for better service.
Thank you! You know how to solve problems. A very important skill is to keep your promise! We will cooperate further!
Excellent service everyone was so polite and helpful and very friendly. I would recommend buying a car here to all my family and friends.
Love this place !! This is the third vehicle we have purchased here and will definitely be back
Yay!!! I bought my 1st BMW and I absolutely love it! It had such a good price that we drove 500 miles to pick it up and we couldn’t have done it had it not been for Jake (Jacob Wise). Jake went out of his way to ensure that we were happy and his communication through out the process was exceptional!
2023 Toyota Camry with 7000 miles has been in wreck. It was passed off as a bumper change. The car was fixed with used and aftermarket parts. This car will not have a Warranty because it will be denied by Toyota. Everyone was nice at the dealership and denied any knowledge of condition of vehicle? Be aware and check any used car you get from here or any other dealership. Getting your cash is the objective. Any used car or many other products that you buy with a signed contract! You have 3 business days to cancel the signed contract and your responsibility ... Read More DealerRater - Jul 23, 2024
Raman in sales did a great job. The entire team did a great job making a deal . They made it super easy and Raman was fantastic to work with. I highly recommend this guy if you need to buy a car.
Best ca r buying experience that I have ever had. Jacob Wise handled everything efficiently and kept me informed every step of the process. Highly rated. Thank you Jacob.
Raman, Justin and their crew were fantastic!!!! This was the first vehicle I have purchased online and they made the process quite stress free, were very prompt answering any questions or concerns and catered to MY best interests very well. Coming from 800 miles away I had many concerns from the start. Whether it was financing, info on the truck, transportation or anything else. If they didn’t have the answer they got it for me or got me in contact with someone that could, quickly. Great work team!!! Thank you all very much!
People at north coast Mitsubishi are great they made it happen quick new suv at a great price! salesman Korey was great new truck in lest than 2 hr excellent.
Excellent service and streamed lined process. Our salesman, Ramandeep went above and beyond to get a deal done.
Ramon is a great salesman. We had a great experience working with him. He deserves a raise. A+++
We purchased 2 vehicles with Knobi in 2 days. She went above and beyond to help me get until the vehicle I wanted. Appreciate all the hard work Knobi very grateful 🙏
Very satisfied customer. My agent was Knobi Ysumbe. Very great energy. Got me together real quick. Also got me in a car i didn't think I would get approved for. Highly recommend her services to anyone!!!! Will definitely be back if I need her again
Great service, great working with Mark snd Trey and the rest of the staff. Thank you
I recently purchased a BMW 4 Series from this dealership and my sales rep ( Knobi) was an absolute gem. No pressure No B.S Just good honest professionalism. The Finance dept lady, worked so efficient and fast for me to get me on the road since I was in a hurry. Overall, Great Experience with this company.
I truly enjoy working here at North Coast Mitsubishi Akron. We offer a huge selection of all different makes, models, & price points to meet almost every potential customer who is interested in purchasing a pre-owned vehicle. We have also just recently added the Mitsubishi brand in January 2023. Mitsubishi sales have increased dramatically since I started here in October of last year. Mitsubishi offers one of the best warranties and free maintenance plan in the business. 5 year or 60,000 Mile New Car Warranty and a 10 year or 100,000-mile Powertrain Warranty. The North Coast Mitsubishi Dealerships Offer an unheard of 20 year or 200,000... Read More DealerRater - May 24, 2024
If your from out of state DO NOT use the registration company Executive Tags And Title services that they recommend . It’s been 6 weeks have not gotten registration or title. Sent emails just crickets.
When I went in, I wasn't expecting much, had read horrible reviews... I have to say, Ken Kurlinski was completely attentive to my needs, treated me with respect, and we got thru my purchase in about 4 hours. I purchased a 2019 Nissan Rogue Sport, and I love it! Thanks so much!
Service was extraordinary, and my salesman, Rahman, was incredible. He was so knowledgeable, likeable, and I never once felt pressured to buy. It was a great experience! I would highly recommend this dealership!
This is the worst dealership ever. I was told I was approved for financing on a used car. The day before going to get it salesperson calls and said that he can only get me approved for a new car and he has one picked out for me. I wasn't happy but the warrant on the new car sound good. So my daughter and I drove over 2 hours to the dealership. When we sat down with the salesperson, he walked off and a couple of minutes later came back and told me I had to double my down payment ... Read More DealerRater - Apr 20, 2024
I recently bought a brand new Outlander Sport from Arien Seamann and had a really good experience. I wasn't origianally looking for a new Mitsubishi, rather a used car, but Arien convinced me and I ended up liking the car and the deal. I chalk up the sale to the time he took with me and his creativity. I also dealt with Brandon, the sales manager, and he greeted me, assigned Arien promptly and even introduced me to the Service Deparment after the paperwork was done. Car shopping isn't really known to be fun, but I had a ... Read More DealerRater - Apr 19, 2024
I recently purchased a Mitsubishi Outlander from North Coast Mitsubishi in Akron, and I must say, it was an exceptional experience from start to finish! As a lifelong Toyota customer, I was initially hesitant about making the switch to Mitsubishi. However, from the moment I walked through the doors, I was greeted with genuine warmth and hospitality that immediately put me at ease.
The atmosphere at North Coast Mitsubishi was inviting, and the entire staff went above and beyond to ensure that my car-buying journey was nothing short of fantastic. My sales person, Nathan, in particular, deserves high praise. He ... Read More DealerRater - Apr 18, 2024
I’m strongly do not recomended this place, this is my worst experience . I hate mitsubishi
I cosigned on a loan with my daughter in January 2024. This has been the worst car buying experience of my life. Between my little girl and I we have placed around 100 calls to them trying to get them to help with their mistakes. You get the run around, lied to, empty promises, and transfer/disconnects. I feel they tricked us because it says there is some damage to the car on carfax but they will not tell us what - like it is hidden. Next the brakes went out within a week and my daughters father and I shelled out ... Read More DealerRater - Mar 5, 2024
Michael Nichols was such a Great salesman to work with! He made things Easy, Thanks Michael
At first, things went ok. I inquired online about a used vehicle in stock and communicated with a sales rep to set up a time to look at the vehicle. Prior to coming in, I asked if there was a limit on personal checks. The rep responded that they don’t accept personal checks but I could pay with “cash, cashiers check, debit or credit”. I also asked for the out the door pricing including all taxes and fees prior to coming to the dealership.
I arrived on the agreed upon date and time. Took the vehicle for a test ... Read More DealerRater - Feb 20, 2024
Financed a truck. Had for 3 days. They couldn't fix problem. Backed out of contract. Now im fighting to get them to send the cancelation to the finance company. 2 weeks going after returned vehicle. They also charged a 3% transaction fee they won't return after they returned my down payment.
Dealer advertised the vehicle for $18,999. Reached out to set up a time to come and view the vehicle. Dealer stated it was in service and I could view on Friday. Thursday night I look up the car to get the dealers address and I see that they raised the price to $20,924. When they called on Friday to verify I was coming I asked about the price change. They stated they did work while in service and that constituted the price change. When asked what service was done I was contacted by Nathan and given what was done. System scan, removed ... Read More DealerRater - Feb 2, 2024
Nathan was amazing he got me done in less than an hour and the process was smooth easy and amazing!!!
Dealer fraud! Beware! bought a car from there. They fixed the Carfax to hide a damage report to the front end. I found this out after I had purchased a Carfax report myself after my mechanic said the car had been wrecked. The Carfax I bought showed that there was an incident over a year before I had purchased the car. The dealer gave No disclosure of the damage, I was told everything worked great . They also never put the inspection report in the files I was supposed to receive, so I have no idea of knowing how much was ... Read More DealerRater - Jan 20, 2024
Worked with Mike Nichols on a car we wanted and saw online - and the process was simple and painless. Found a great car, no hassles, upfront information on the trade-in, and would work with Mike again in the future.
Absolutely the worst place to look for a car. Scammers, liars, thieves and classic bait and switch. This place should not even be allowed to conduct business. I have never in all of my car buying years experienced such low down dirty con artists. I never write mean reviews but please if you read this take everything I say as total truth. You will notice they are the same as everyone else’s on here and other rating websites.
I wreck my car and need a new one , so I stop at Northcoast. I tell them my credit score which ... Read More DealerRater - Dec 4, 2023
The car is great. The sales tactics are what you need to watch out for. They will sneak the extended warranty in on you because your signing stuff so fast with no time to read it and take it all in... They won't tell you you're buying it like a tire or TV salesman would. I have never been fond of car salesmen... You're going to get screwed. Just how much is the question? If explained, I would not take an extended warranty! I'd never come here for this fact... Warranty snuck in period... I really ... Read More DealerRater - Nov 15, 2023
OUT OF STATE BUYERS BEWARE!!! OVER TWO MONTHS - STILL DON'T HAVE MY REGISTRATION!! ludmila muzychenko WAS ESPECIALLY RUDE AND PATRONIZING!!
I found a car online at this dealership that my son was interested in. After an hour drive we arrived at North Coast Mitsubishi and test drove the car. We decided to purchase it because we liked the car and it was a fair price. After agreeing to the price we told the salesman we were pre-approved for a car loan and our financing was in place. At this point, the sales manager told us we are not permitted to obtain our own financing and only they could find us our loan. They refused to sell us the car because ... Read More DealerRater - Oct 21, 2023
Worked with Knobi and she was great, very responsive and friendly. This was a long distance purchase (Akron to Philadelphia) which is tricky and frankly a bit nerve wracking because you are buying sight unseen. The car exceeded my expectations and the process was handled smoothly and professionally.
Was an awesome experience I’d do it 10x over, after picking up my Jetta came back inside and told the people buying from Nate to absolutely close the deal!
Worked with Nathan, my New Mitsubishi Outlander looks amazing in my driveway. Excited to come back and work with him a second third and fourth time
I went there to purchase a used vehicle and was ready to buy it until they came back with a ridiculous $1000 for my trade in that is in very good shape, It was the same offer that was offered to the lady beside me that had a car that was unsafe to drive and she knew it. They had the service department write up made up problems like a leaking transfer case with no signs of a leak rear wheels throwing grease all over that it does not have any signs of either a transmission that is bad and won'... Read More DealerRater - Sep 9, 2023
I would like to say I had a wonderful experience with the purchase of my mitsubishi Outlander. at Akron mitsubishi. Everyone there was very nice and professional. I would like to especially thank Knobi and Emily for their assistance in my purchase? They were great.
Do not shop here if you are looking to actually make a deal. They will not consider any offer under asking price any of their used vehicles, and they refuse to accept any cash offer "if you live out of state". This is apparently because they insist on you financing through "one of our lenders". I assume they are getting some sort of kick back from their lenders. I understand they want to make as much money as they can, but be advised they are sticking you, the buyer, with hidden fees, so you are not ... Read More DealerRater - Aug 28, 2023
This dealership was very unprofessional just because I was not into the show room. They told me on the phone that I was less on a fortunate to have any type of service or help due to me not being on the show floor, and they said that my service of purchasing a car Was not on their priority list because I was not in the dealership when I went through and already had pre-approved for a lender. They made me go back and do another hard inquiry on my credit score for no reason literally sat on the phone ... Read More DealerRater - Jul 27, 2023
Waste of time , Jake was running around helping everybody else while we sat there for over 3 hours. Save ur time go elsewhere
I thought long and hard about posting this review. I don't like to leave negative reviews about businesses but I feel like this dealership did a lot to earn this review.
I just made my 2nd purchase from the North Coast Auto Group, my first purchase was a Mustang that I bought at the Bedford location back in 2017. That was a good experience and so I thought that I would give them another shot, even though I'm located all the way in Pittsburgh. After researching their website for a couple weeks, I found a truck that I was ... Read More DealerRater - Jul 13, 2023
Roman was the very best salesman we have ever worked with: friendly, respectful, knowledgeable, efficient, personable, and professional. Worth the 2 hour drive!
Nathan was incredible ! I will absolutely only come back to this dealership for my next car. I Nathan made me confident in my buying experience and it was overall an amazing experience. 10/10
I was ready to buy car and they sold my car to somebody else after I submitted my paperwork very unprofessional service bu Nathan
Knobi was great with helping me find a car that fits what I needed! Most dealers just scam you out of your money but this place was great! highly recommend
If you go to this dealership make sure they don’t just fly through the paperwork. Make sure they make it clear that if you do a trade in they’re only giving you a couple 100 dollars. After you sign your papers you don’t mean a xxxx thing , WORST EXPERIENCE EVER!
Well i waited for my loan to go to my credit union i wrote a good statement about them before they messed me over for one they tried putting on an extra 5 thousand dollars for witch i said no to and they called two to three times a day for a review and I told them and laughed and said you don’t want me to write it so I’m just warning everyone who is thinking of buying a car from them please please please read the fine print so there is your review have a blessed day
Got an awesome deal from Jake was great to work with. Very hospitable and was a great atmosphere to do business there
Jordan was awesome at getting us in the vehicle we needed. Milla was great breaking the financial down and getting payments we could afford. Recommend NCAM to anyone trying to finding a reasonable deal on a vehicle. Thanks North Coast Auto Mall!!!
finance person lied to my face about loan fee and didn't take off service contract and GAP fees like I told them to. I didn't want or need that stuff. Never showed me documents before they esigned for me. now they are as little to no help possible in getting those items cancelled. Never return calls from finance department to me and the sales people don't care to help you unless your buying something from them.
I went to this dealership on a Saturday with the intent to buy a 2019 Audi A7. I was met by a female salesperson who offered to help me. Before we got started she told me I was required to fill out a complete form with all my information so they could "talk to me about the car". I had no intention to finance the vehicle through the dealership. After filling out the form and taking the car for a test drive I was intent on buying it. When I returned to the dealership after the test drive my ... Read More DealerRater - Apr 18, 2023
I purchased my vehicle February 2023. OMG, the dealership was fantastic. NCAM Akron made the purchase of the vehicle so much fun. I received the first call as soon as l clicked on the vehicle l wanted as l was searching. Unfortunately, l cannot remember his name right now. He was very respectful, honest, straightforward, fun and good.The manager was very helpful and knowledgeable. But the person that was outstanding was MIke. When l did not want to come in again because the numbers and interest rate did not match "my bank account", l received a call from ... Read More DealerRater - Mar 13, 2023
great customer service! mike helped tremendously got us exactly what we wanted! definitely would go here again to purchase a car
The dealership was great, our dealer Bianca was fantastic and extremely helpful. Thanks for all of the help with my purchase.
I’ve been longing for a new auto for some time now, so I took the opportunity last evening to visit the Chapel Hill location where I Selina. My experience exceeded my expectations of the car buying process. Selina listened to my concerns and responded with sterling professionalism along with the finance manager and supporting staff. I really wasn’t certain we could achieve a positive outcome, but she along with the sales staff made my dream come true. I like many others are skeptical of car sale people, but there was no hype, just an honest forthright approach to ... Read More DealerRater - Feb 1, 2023
Hubby and I went in to look at a 2016 and we delt with Mike Nichols, he was AMAZING! Very patient and understanding and more than willing to help with everything. We ended up not wanting what we went in for, instead Mike got us in a 2020 vehicle all within our budget! He deserves his title as the top salesman! Thank you again North Coast Auto of Akron!!
I'm happy to make deal with mike.he do good deal n I am so happy with Mike thanks you
Dealt with salesperson Bianca, absolute pleasure to deal with, very friendly and helped me navigate the car buying experience. No high pressure sales and overall an excellent experience.
My experience was wonderful Bianca helped me to get into a great car .I highly recommend you go see Bianca at north coast auto!!! Thank you for you servive
Bianca was awesome! Very amiable and knowledgeable. She did everything I needed to help me drive away in a beautiful car. Thank you Bianca. You are a valuable asset to North Coast Auto Mall!
Dealship great in every way. My sales rep Toriano Watkins Was the best did everything to make my purchase as easy Possible and so friendly, could not ask for anything more.
We had a great experience. We were treated very well. Test drove a couple different models. Loan process was a bit long
They helped me find what I was looking for within a week amd communicated often.
The people at north coast are amazing. Every single person from the sale person Johnathon to Logan in service department were exceptional. I purchased a used vehicle that was in an accident they walked through every that happen to the vehicle in the car facts to give me the confidence I was buying a safe reliable vehicle. The manager was able to get me a fair trade in price and arrange for some repairs and loaner when they were being done 3 day after purchase. The brakes were pulsing and when I took the vehicle in the check them and replaced ... Read More DealerRater - Oct 6, 2022
I worked with Knobi on my latest purchase from the dealership and she was awesome. I’m not easy. I came in with my 1st, 2nd and 3rd choices and explained I didn’t want to veer away from the vehicles on my list that I researched prior to coming. She never once attempted to veer me away from what I knew I was there to see and she most definitely was never that pushy car salesman. Loved her. Also, want to give a shout out to Bianca who technically may not have been the sales person but she also ... Read More DealerRater - Sep 28, 2022
Please ask for a Carfax. I didn't get one, and not until I traded my NCAM purchase in on a newer car at a REPUTABLE dealer, did I find out it had been in a severe accident before I bought it. Gave me negative equity on my new loan, when it should have brought me at least $3k over what I owed. Nice salespeople, but very shady tactics. Buyer beware.
Had an awesome experience working with Toriano and the rest of the staff at NCAM. Toriano was friendly and great to talk to while we waited for finance to do their thing. No pushy sales tactics, upfront communication. I will be visiting again in the future!
We worked with Bianca Nelson and Emily Ross and they were both very helpful. They recommended cars for us to drive and helped us test drive. They were both very nice and personable and I would recommend them to anyone. They both went out of their way to help us get the car we wanted. They were outstanding.
Bianca was great ! She accepted my child climbing all behind her desk and stealing her cupcake lol. She let him sit on her lap while she talked us through everything . I’ve always had great experiences coming here but she really sold it for us this time! Thank you Bianca !
Bianca was great and I am happy to be driving home an awesome vehicle! Very good experience.
Anthony Randall was amazing and made a stressful experience into a fun and happy one! I was able to understand and he was willing to explain anything I did not know. He made sure I left with a vehicle I liked and was happy with!
I had a good experience there my sellsman was the best he did really great
They were slow to respond to my inquiry about a carfax for the car and now I know why the car has been wrecked something they didn't want to expose therefore I'm no longer interested in the car or doing business with them no wonder they don't offer it on there link to the car I guess they hope people won't ask.
Excellent nothing else to say that says it all try them you'll find out for yourself
Rude very rude.this place is horrible and I will not return here again j
If I could give zero stars I would.Terrible customer service, and Most of the staff and especially the managers are so rude and unprofessional. I went to sign my papers to get a new car, they make me wait for 40 minutes,and the manager very unprofessional told me that he just sold the car when they KNEW I was on my way to finished the paperwork,I drove 2 hours to get here.They just waste my time ,money and they totally discriminate a single mom who was just waiting for the next step to get the car. Such a ... Read More DealerRater - Feb 27, 2022
Clayton is a wonderful salesman, and the rest of the staff are just wonderful. I haven't bought a car yet.
Nick was great sweet polite and respectful gentleman I would buy from him anytime Nick rocks
Wasn't really looking to buy a car but Clayton took really good care of me and gave me time to think it over. Even found me a Buick which is what I wanted IF I bought a car. Clayton was courteous, and knowledgeable about the process and the car. Everyone was super friendly and helpful. If you're looking to buy a used car contact Clayton- he will hook you up!
They use lower price "bait cars" to lure people into dealership. I assume they then try to upsell. ..the cars may not even exist.I never saw the car I wanted.first they said it was not ready to show..then they said "they didn't have title"..now it's no longer showing in inventory.Its funny how a car without a title could sell like that.???Just a bunch of scammers! You will also find that many of the cars they sale seems to have been wrecked to some extent.Dont take my word ... Read More DealerRater - Aug 6, 2021
Soliman, Arien and Travis were amazing at helping us get our vehicle! Soliman went out of his way to excel customer service! Thank you Ncam!